Our service is completely free and there are no hidden fees or contracts. As we continue to seek partnerships within Canada, we provide this particular dial in number to Canadian callers for its reliability, as many Canadian phone carriers will restrict access to conference lines. Long distance charges may apply. This is a back-up number that you may use and give to your participants if they have issues connecting to the conference line: (559)546-1400. When you call the back-up number, the system will prompt you to enter your conference dial-in number, and access code. If you are the host, you will need to type in the host pin code. If you have any further questions, please feel free to contact customer care.