How can we handle a call in whose noise level is too high, or who is rude or obnoxious?
Hello,
Depending on what service you have with us. You have a feature called “Web Controls”. At the time of your meeting, you can log into your account online. When you have logged into your account, click on the tab that says “Meeting Wall” at the top of the screen, then you will click on “Web Controls”.
Once on your Web Controls, you will be able to see who is connected to your conference call live. On the Web Controls, you will be able to see who is being rude, obnoxious, or producing noise on the line. You can also mute all callers, mute individual callers, or drop any callers from your conference line. If you have any other questions or any questions regarding the Web Controls, please call into our 24-hour customer care at 1-844-844-1322. Thank you.
I have opted to contribute monthly. I want to know if I will be able to mute callers as the only option I currently have is the One Number.
Thanks
Matt
Matt,
You can still mute callers when using the One Number. When you dial in as host, you will simply press *5 to mute all callers. Your participants can press *6 to unmute their line. Thank you.
When a caller unmutes their line, can you mute them again by pressing *5 or does the caller have the ability to mute their own line?
*5 has effect on the whole conference. So pressing *5 will not do what you want.
if you want fine control over who is muted and who is not - please use our web controls or our desktop/mobile app.
Thank you,
Eugene