My community is hosting a town hall on Sunday night. We have several medical professionals and community leaders that are speaking. Each one is located in a different location. How do we tee this up?
BTW, we will mute all participants.
Hello,
You can provide the callers that will be speaking, your dial in number, access code and host PIN. Once one host connects to the line all others will have to dial in, enter the access code followed by a “*” so that they will be able to enter the host PIN. Then you when you mute the entire call by pressing “*5” twice all participants will be muted and everyone connected to the line as host will be unmuted. Thank you.
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Thanks. Is there a way to change Online Meeting ID?
Problem with you suggestion below… When the second host dialed in they were immediately put into the conference call as a participant?
You can provide the callers that will be speaking, your dial in number, access code and host PIN. Once one host connects to the line all others will have to dial in, enter the access code followed by a “*” so that they will be able to enter the host PIN. Then you when you mute the entire call by pressing “*5” twice all participants will be muted and everyone connected to the line as host will be unmuted. Thank you.
You can change your Online Meeting ID by logging into your account online at https://www.freeconferencecall.com. Once logged in you will click on the “Edit” button at the top right of the Account Information box. From there you can edit or change your Online Meeting ID. Thank you.
“Once one host connects to the line all others will have to dial in, enter the access code followed by a “*” so that they will be able to enter the host PIN.”
If a second host dials in and presses a “#” after the access code, they will automatically be entered in as a participant. Below is how multiple callers will connect as a host once there is a host already connected:
- Dial In Number
- Access Code*
- Host PIN#
Thanks. I will test this soon. Two more questions:
- Is it possible to have multiple hosts join online?
- Do we follow the same process if we use the dedicated number that we subscribe to?
Hello,
*Yes but you will need to provide them with your email and password to the account. I do not recommend this because they will be able to log in and change your information. If you want them to share their screen, you can click on the attendee list, find the person then click on the menu button, then choose Switch Presenter.
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Mike is right here, if host entered his access code followed by * (not as #) he will be promoted for the PIN.
If a caller entered access code with # - no worries, while in the conference he can press # to be prompted for the pin again. If he entered correct PIN - he becomes host.
Thank you,
Eugene
We had problems doing this last night. Was it a result of the other operational issues that you had last night?
Two more questions for you:
- Is there a way to make a recording of the call available for people to access for playback from their phones?
- Aside from a host not using a speaker phone what is the best way to ensure a high fidelity experience? We’ve found that call quality is unpredictable.
Hello,
#1 - yes
Please read https://www.freeconferencecall.com/support
specifically “Recording and Playback”
#2 - the best quality will be if host is using headphones with a mic on a computer with our application installed.
We, as well as every other conference service provider, experience unprecedented load generated by 2x and sometimes 3x of normal amount of customers. We urgently upgrading our connectivity and install more equipment to meet the demand.
Here are some tips:
- if you fail to connect on the telephone (busy) - try to dial several times there is a good chance that you get through.
- If you are not able to connect by telephone - try to connect vial our mobile or desktop application and vice versa.
- Schedule your meetings 15 min after the hour to avoid congestion caused by everybody trying to join to a meeting at the same time.
Thank you,
Eugene