Custom greeting

Technical Support/Customer Care
#1

I can’t upload a greeting can someone help?

#2

It shall be pretty straight forward if you purchased the feature. Please contact Customer Support if something doesn’t work for you.

Thank you,
Eugene

#3

I purchased the feature and I can only record on the website but the upload feature does not work it shows that it worked but it does not.

#4

I see that you changed on the website that recordings could be saved, can you add that the names can be changed to be able to identify each recording.

#5

You can rename files before you upload them. We will display the file name in the drop down

#6

thanks for that. but the upload option does not work for .wav files It shows that its uploading but it doesn’t come up.

#7

It works for me. Can you show what doesn’t work for you?

#8

I have been converting files from .m4a to .wav by renaming it, in the beginning it worked then when you updated the site it stopped to work so I started to change it to .mp3 and that did work, and I was wondering why it stopped working. but now I can’t upload .mp3’s too and it said that it does not support converted files so I understand my mistake. Thanks for your response.

1 Like
#9

Neither can I. I purchased the Custom Greeting and Hold Music option and can’t figure out how to access those options.

#10

I think the best way to address your question would be to call our Customer Service. They shall be able to guide you through.