Mute Mode Explanation

Technical Support/Customer Care
#1

Can someone please explain to me the Mute Mode Explanation? Today, I used lecture mode. However, none of the participants could hear anything. I tried to look online, but I could not find an explanation of the 3 options under the Mute Mode list.

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#2

Hello,

Below are instructions on how to use the host muting feature:

*5 Mute – Control whether or not participants are heard on the conference call.

Press *5 once to mute all participants. Participants can unmute themselves by pressing *6.

Press *5 again to mute all participants. Participants are NOT able to unmute themselves.

Press *5 again to return the conference to open conversation mode.

Note: By default, all lines are unmuted, allowing all participants to talk.
*6 Self Mute – Mute your individual line. Press *6 again to unmute the line.

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#3

Hello
(comments that help to understand it from the app perspective)

People can individually mute self. Host or group mute will not be overriding individual mutes.

  • Mute Conference: All participants will be muted but they will be able to unmute self
  • Lecture mode: All participants will be muted and they will not be able to unmute
  • Unmute Conference: All participants (if they did not mute self) will be unmuted

Please note that group mutes will not affect hosts.

Today, I used lecture mode. However, none of the participants could hear anything.

Most likely reason for this is that you called as a participant.

30%20AM

#4

So does “Mute Conference” and “Lecture mode” not affect the host?

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#5

So does “Mute Conference” and “Lecture mode” not affect the host?
no, they don’t

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#6

We just tested the Lecture Mode in the video-conferencing Windows desktop app and found out that even though I (host) activated “switch presenter” to our guest speaker, our guest speaker was unable to unmute himself. When I selected “Mute Conference”, he was able to unmute himself. I therefore conclude that the “Lecture Mode” is only effective if the host is the lecturer.

#7

Hello,
Transfer Presenter and Mute are currently two independent functions

So if you want participant to show his screen - you transfer the presenter, if you want him to speak - you unmute him

Even in the lecture mode you can individually unmute participant

I agree, transferring presenter and keeping participant muted is a strange proposition.
I think we will enhance it

Thank you,
Eugene

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