We had total chaos today due to the breakout room changes.
The breakout rooms used to simply exist.
People only needed. to press *3 and the room number (1-9).
Now with the update, we have to turn ON or create breakout rooms.
It looks like this can only be done using the desktop computer app. There is no way to turn ON or create a breakout room using the telephone or smartphone app or internet browser.
This is very inconvenient as none of us use the desktop app. In fact, this feature is not new. All that has been done is that it is turned OFF by default and now we need to manually turn it ON EVERY TIME we have a conference.
Am I missing something???
Can we simply turn breakout rooms ON as a setting and leave it ON always?
Is there a way to turn this on with the smartphone app, internet browser, AND telephone?
It seems they took a feature and made it 10 times more difficult to use without adding anything new or useful.
Today’s conference was a disaster. When callers were asked to hit *3 and enter their room number, everyone got error messages and no hosts knew how to turn on the breakout room feature.