One number is not working

Technical Support/Customer Care
#1

I just purchased the one number feature as an annual subscription. However, it does not work. I am prompted to enter a password upon calling the one number. Why do I, as the host, or callers need to enter anything??? Also, how do I stop the music?

I simply want to dial the number and start a call without hoopla and having to enter several numbers.

#2

Please send your account information (your email and One number) to ekanatkin@freeconferencecall.com so I can check your account.

#3

Hi,
I think you should check your server firstly maybe it is a sever error.