One number is not working

I just purchased the one number feature as an annual subscription. However, it does not work. I am prompted to enter a password upon calling the one number. Why do I, as the host, or callers need to enter anything??? Also, how do I stop the music?

I simply want to dial the number and start a call without hoopla and having to enter several numbers.

Please send your account information (your email and One number) to so I can check your account.