Participant List Missing

Within the last month the names on our participant list were missing and we were only able to see the phone numbers.
This week another host and I aren’t able to see the list of participants at all.

I’m using the fcc iPad app and the other host is using a desktop computer.

Is this a known glitch? Does anyone know how to view the participant list?

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hello, I’ve sent you a private message to clarify few things. I hope we can resolve this issue soon.
Thank you,

Hello I am having the same issue whereas I can’t see the names of the participant like I could before. Can you send this detail to me of how to resolve this?

Hello, this is currently a known issue that will take our support teams about three weeks to resolve. We truly apologize for any inconvenience this has caused.

I have been experiencing the same issue for the past several months in which has been reported to the support team and the problem still persists.

Please explain what is the issue, do the names of participants not display on your Web Controls? Are they set up by you as a host or they appear together with phone number?