Playback Report

Technical Support/Customer Care
#1

I used to receive a daily email called Playback Report which showed the numbers that called in, for how long, etc.
Since April 1st I haven’t received any such reports.

1 - How can I continue to receive them?
2 - How can I check my reports now for the last few weeks?

Thank you very much.

#2

Hello,

We still generate Playback Reports for customers. Playback reports are sent at the end of the day if someone either dials into your playback number to listen to a recording or listens to a recording using the link you shared. I sent you a personal message for further investigation. Thank you.

#3

Ok, I responded to your personal message.

#4

Also, where on this website can I look at all the reports?

#5

For the benefit of others, I’d like to post what I discovered.

I am only receiving Playback Reports for recordings that I recorded live on the conference call number.
However, I am not receiving any Playback Reports for recordings that I uploaded to Broadcaster - even though people call in to listen to them.

I would love to receive Playback Reports for those too.