For optimal sound quality please refrain from using speakerphones, headsets, and Bluetooth devices. Sometimes hanging up and dialing back in will yield a better connection from your device as well. Our lines are hard-wire lines that only reproduce the sound put through the speaker and they do not produce echoes or static on the lines. In order to eliminate the echo or noise on the line, you as the host of the call can press *5, in order to mute callers.
We have consistently had static on our calls the past week. (we have a daily call). We have about 20 on the call. We’ve never had this problem in the past.
We, as well as every other conference service provider, experience unprecedented load generated by 2x and sometimes 3x of normal amount of customers. We urgently upgrading our connectivity and install more equipment to meet the demand.
Here are some tips:
- if you fail to connect on the telephone (busy) - try to dial several times there is a good chance that you get through.
- If you are not able to connect by telephone - try to connect vial our mobile or desktop application and vice versa.
- Schedule your meetings 15 min after the hour to avoid congestion caused by everybody trying to join to a meeting at the same time.
Thank you,
Eugene