latest version which supports audio screen sharing freezes my whole screen and I have to power cycle my laptop.
Hello, does it freeze when you try to share the sound or it freezes regardless?
Both…I tried sound sharing first…then after a reboot I tried sharing without sound.
Please reproduce the problem (without sound sharing)
and then send us logs as explained here
Please put the ticket number here.
I suspect antivirus (specifically Webroot) blocking our screen capturing.
I can now successfully share my screen again, albeit sharing computer sound still does not work. I deleted all of the old installer files and downloaded a new one.
ok, so it seems to be related to the sound sharing. This is a new and tricky feature and may have problems in corner cases.
Could you please do the same thing anyway? This helps us to narrow the problem down
- reproduce the problem
- submit logs
- tell us the ticket number