Unable to get through on Google fi

Technical Support/Customer Care
#1

Previously had no issues using the service. Today I received the message “This is not a valid number.” Others were on the conference and texted me. I saw that there was an FCC change recently, is the issue that Google fi did not accommodate the change? Anyone else seen this problem?

#2

Hello,

We apologize for any inconvenience that you or your participants have experienced recently. There is currently a known issue where AT&T, Verizon, and other major carriers are not properly connecting their users into their conference calls. We strongly encourage you to open a trouble ticket with your carrier and demand that they connect you into your conference line. As a workaround, please utilize the backup number below. The backup number is used to reroute your call through a different call path, potentially giving you a better and stronger connection into the conference line.

Backup number instructions:

  1. Dial backup number (425) 535-9105
  2. You will now be prompted to dial the original dial-in number
  3. You will now be prompted to enter the access code

These issues are directly related to a new FCC order that is going into effect 1/11/2020. You can also reach out directly to the FCC with your concerns. They have an online complaint form you can access by going https://consumercomplaints.fcc.gov/hc/en-us.

We are also asking our customers to reach out to the FCC on our behalf, it you go to our web site here https://www.freeconferencecall.com/ and click on the link at the top of the page we have set up a really easy way for you to email your FCC commissioners to let them know what you think.

Lastly, please hashtag #savefreeconferencecall on your social media handles to spread awareness.

#3

Thanks, I did not see this message before opening a support ticket just now. Feel free to disregard the support tkt.

#4

also Verizon connection issues.

#5

This number does not connect either

#6

There is currently a known issue where AT&T, Verizon, and other major carriers are not properly connecting their users into their conference calls. We strongly encourage you to open a trouble ticket with your carrier and demand that they connect you into your conference line. As a workaround, please utilize the backup number below. The backup number is used to reroute your call through a different call path, potentially giving you a better and stronger connection into the conference line.

Backup number instructions:

Dial backup number (951) 262-7373
You will now be prompted to dial the original dial-in number
You will now be prompted to enter the access code