Voice delayed and muffled during calls

Hi, I’m a pretty new user to FCC - I’m mostly using it to record calls between me and one client. Unfortunately, the client has complained that the sound is somewhat muffled, and I’ve noticed a delay between when I speak and when they hear me (and vice-versa). We haven’t had these problems when talking on the same phones in a direct phone call. Does FCC Pro improve these issues? Any suggestions on what to do to help with these issues? Thanks for your help!


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I have same issues. Sometimes people can’t hear me and on my recordings. They say I can barely be heard, muffled. Ive tried everything including mic upgrades. But if I use same set up and volume, using the same high qualify mic, it sound great on Zoom?

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Are you and your participants use regular phones? Or do you connect via website/app?