Thank you for reaching out.
Huddle is not currently supported in the EU.
Huddle is a USA-based package for the now.
Would you provide the online meeting id and access code for the account in question?
I would like to see how you are finding the Huddle Packages.
Did you get a pop-up or a banner to start your free trial?
Was the Huddle package offer to you via a banner, if you verifed your email, after signing up?
Regarding your new feature request: I have submitted your suggestion to our product team for review.
For the time being, you can edit your participants’ names from the ‘web controls’ page online.
How to find the ‘web controls’ page:
1.) Login to your account via your web browser
2.) Select ‘Online Meeting’ from the top banner
3.) Select ‘Web Controls’
You can edit the names of your participants during the live call by selecting the pencil icon next to their phone number, entering the prefered name, and selecting ‘confirm’